Your Own
Ordering Website.
0% Commission.
Stop paying 30% to aggregators. Get your own branded ordering page — share it on Instagram, WhatsApp, and Google — and keep every rupee you earn.
Your Own
Stop paying 30% to aggregators. Get your own branded ordering page — share it on Instagram, WhatsApp, and Google — and keep every rupee you earn.
Trusted by 5,000+ Brands
Launch a branded ordering page, automate deliveries, collect payments, and bring customers back without aggregator commissions.
AirMenus integrates with multiple logistics partners to help you fulfil online orders. Once an order is ready, a delivery partner is assigned to pick it up and deliver it to your customer.
For orders fulfilled by AirMenus Delivery integrations, the delivery charge is collected by AirMenus directly from the customer as part of the order payment.
For orders fulfilled by the outlet, the delivery charges are collected and settled to the merchant's bank account.
Delivery services attract 18% GST. The applicable GST on the delivery charge is reflected in the order and accounted for accordingly.
Delivery charges can be fixed or distance based.
Example:
You can choose and modify the delivery charges as per your need from the AirMenus Partner Dashboard.
Yes. You can choose to:
Orders can typically be fulfilled within a serviceable radius of up to 15 km, subject to rider availability and logistics partner coverage.
If a rider cannot be assigned, you'll be notified immediately. You can choose to retry rider allocation, arrange delivery using your own fleet, ask the customer to collect the order, or cancel the order if required.
Yes. Customers are notified via a WhatsApp message with a tracking link for the rider.
If a delivery-related claim is approved by the logistics partner:
AirMenus integrates with multiple logistics providers like Rapido, Ola, Borzo, Delhivery, Shadowfax, and more.
The system looks for the nearest rider and auto-assigns one for an order.
Yes. Pick-up OTP is shared with the merchant on the dashboard and has to be provided to the rider at the time of pickup.
Drop OTP is sent to the customer to be given to the rider at the time of delivery.
No. AirMenus delivery integrations are only enabled via online payments. Riders are paid by the integrated delivery provider.
Customers can pay using all major online payment methods, including:
AirMenus is integrated with Razorpay to securely process online payments.
No. AirMenus is already integrated with Razorpay. We simply require your bank account details to onboard you as a merchant under our Razorpay account.
All customer payments are settled directly to the merchant's bank account by the payment gateway. AirMenus does not hold or transfer customer funds.
Settlement timelines depend on the payment gateway's settlement cycle. Most settlements are credited to your bank account within 2 working days.
Yes. Payment gateway charges apply to all online payments processed through AirMenus.
Domestic Transactions: 2% + GST
International, Corporate & AMEX Cards: 3.5% + GST
These charges are deducted by the payment gateway before the settlement is credited to your bank account.
No. All orders placed through AirMenus are prepaid and can only be completed using online payment methods.
Yes. All payments are securely processed through Razorpay using industry-standard encryption and security protocols.
In the rare event of a payment issue, the payment gateway automatically attempts to reconcile the transaction. If the payment is successful but the order is not created, please contact AirMenus Support with the payment reference. Our team will investigate the issue and assist with the resolution.
Yes. Refunds can be initiated from the AirMenus Partner Dashboard within 24 hours of the order being placed.
Once the refund is processed, the amount is typically credited back to the customer's original payment method within 4-5 working days.
Yes. You can view and download order and payment reports from the AirMenus Partner Dashboard for reconciliation and accounting purposes.
Yes. Once the payment is successful, the customer automatically receives an order confirmation. The payment status is also updated in both the customer and merchant dashboards.
AirMenus captures customer details such as:
You do. All customer data collected through your AirMenus ordering platform belongs exclusively to your business. AirMenus does not use, sell, or market your customer database to other businesses.
Customer data is collected when customers:
Yes. You can import your existing customer database into AirMenus using a CSV file. This makes it easy to migrate customer records from your previous POS, CRM, or marketing platform.
Yes. You can export your customer database and order history from the AirMenus Partner Dashboard at any time.
Yes. You can search for customers by name, mobile number, email address, or customer ID from the Customer Data section of the Partner Dashboard.
Yes. Each customer profile includes their complete order history, total spend, visit frequency, average order value, loyalty activity, and other valuable customer insights.
Yes. You can create customer segments based on:
These segments can be used to run targeted WhatsApp campaigns.
Yes. You can send WhatsApp campaigns using approved templates to selected customer segments directly from the AirMenus Partner Dashboard.
Yes. Customers can opt out of receiving promotional WhatsApp communications at any time. AirMenus respects customer communication preferences and applicable regulations.
Yes. Customer data is stored securely using industry-standard security practices. Access is restricted to authorised users based on their assigned roles and permissions.
Yes. AirMenus is designed to support merchants in handling customer data responsibly and in accordance with the Digital Personal Data Protection (DPDP) Act, 2023.
Yes. Multiple team members can access customer data through the Partner Dashboard. User roles and permissions can be configured to control who can view and manage customer information.
Yes. AirMenus provides customer analytics including:
AirMenus WhatsApp Marketing helps you engage with your customers through WhatsApp using the official WhatsApp Business Platform. You can send promotional campaigns, utility notifications, loyalty reminders, feedback requests, Google review requests, and more, all from the AirMenus Partner Dashboard.
Yes. You can connect your own WhatsApp Business number to AirMenus, allowing all customer communications and marketing campaigns to be sent from your business's WhatsApp account. If you don't already have a WhatsApp Business number, our team will assist you with the setup process.
You can send campaigns to customers who have opted in to receive WhatsApp communications from your business.
Yes. You can target specific customer groups based on:
AirMenus supports a wide range of message types, including:
Yes. All business-initiated WhatsApp messages must use Meta-approved message templates. AirMenus helps you create, submit, and manage these templates.
Yes. Templates support dynamic placeholders such as:
This allows every message to be personalised automatically.
Yes. Campaigns can be scheduled to be sent at a future date and time, allowing you to plan your marketing in advance.
Yes. AirMenus supports automated WhatsApp messages for events such as:
Yes. Customers can opt out of receiving promotional WhatsApp communications at any time. AirMenus respects customer communication preferences and applicable regulations.
Yes. Campaign analytics include:
WhatsApp Marketing Credits can be purchased directly from the AirMenus Partner Dashboard at any time based on your requirements.
Pricing:
Credits are added to your account immediately after a successful purchase and are deducted automatically as campaigns are sent.
If you do not have sufficient Marketing Credits, new WhatsApp marketing campaigns cannot be sent until additional credits are purchased. You can top up your credit balance anytime from the AirMenus Partner Dashboard, and the credits are added immediately after a successful purchase.
Yes. Each outlet can manage its own WhatsApp campaigns independently, allowing location-specific communication and promotions.
Yes. AirMenus uses the official WhatsApp Business Platform and supports Meta-approved message templates to help businesses communicate with customers in accordance with Meta's WhatsApp Business policies.
You can create and manage your menu directly from the AirMenus Partner Dashboard. Add categories, products, pricing, descriptions, images, and availability in just a few clicks.
Yes. Any changes made to your menu are reflected instantly across your online ordering page, QR menu, and other connected AirMenus channels.
Yes. You can mark individual items as Out of Stock at any time. Customers will no longer be able to order these items until they are made available again.
Yes. You can configure menu categories and individual items to be available only during specific days or time slots, such as Breakfast, Lunch, Dinner, or Happy Hours.
Yes. You can create and manage multiple menus for different outlets, brands, order types, or occasions from the Partner Dashboard.
Yes. You can upload high-quality images for menu items to make your menu more engaging and improve conversions.
Yes. You can add detailed descriptions along with dietary tags such as:
Yes. You can configure separate pricing for different order types such as Dine-in, Pickup, Delivery, and Room Service, where applicable.
Yes. You can create product variants such as size or portion and optional add-ons or modifiers with separate pricing.
Yes. You can easily reorder categories and menu items to highlight your best-selling or featured products.
Yes. You can make bulk updates to your menu using CSV import and export, making it easy to update large menus quickly.
Yes. Each outlet has its own independent menu. You can manage all outlet menus from a single Partner Dashboard.
Yes. You can preview your menu before publishing to ensure everything appears exactly as intended for your customers.
Yes. Categories and products can be temporarily hidden without being permanently deleted, allowing you to make them visible again whenever required.
No. AirMenus does not impose a practical limit on the number of categories or menu items you can manage, allowing you to build menus of any size.
Yes. You can add nutritional information for individual menu items, including calories, protein, carbohydrates, fats, and other relevant nutritional details. This information is displayed alongside the item to help customers make informed choices.
The AirMenus Loyalty Program is a cashback-based rewards system that automatically rewards customers on every eligible purchase, encouraging repeat orders and increasing customer retention.
Customers earn loyalty cashback on every eligible order. The cashback is credited to their loyalty wallet and can be redeemed on future orders, subject to the redemption rules configured by the merchant.
Yes. You can configure the Loyalty Program from the AirMenus Partner Dashboard, including:
Customers can view their available loyalty balance during checkout before placing their next order.
Yes. Customers can redeem their available loyalty balance based on the redemption rules configured by the merchant.
Yes. You can define the validity period for loyalty rewards. Any unused rewards automatically expire after the configured expiry period.
Yes. AirMenus automatically sends WhatsApp reminder messages before loyalty rewards expire, encouraging customers to redeem them in time.
Yes. The Loyalty Program can be configured independently for each outlet, allowing every location to have its own loyalty rules and rewards.
Yes. AirMenus provides loyalty analytics, including:
Yes. Merchants can manually add or deduct loyalty balance for a customer from the Partner Dashboard whenever required.
Yes. AirMenus integrates the Loyalty Program with WhatsApp Marketing to automatically send:
No. Loyalty earned on an order is credited only after the order is successfully completed and can be redeemed on a future order.
Yes. You can enable or disable the Loyalty Program from the Partner Dashboard at any time. Disabling the programme stops new rewards from being issued while preserving existing customer balances unless configured otherwise.
Add your brand name, logo, and products. Set prices, photos, and descriptions in minutes.
Add your ordering link to your Instagram bio, WhatsApp Status, and Google Business profile.
Customers tap, browse, and order directly. Payments collected upfront automatically.
Delivery partner assigned automatically. Live tracking sent to customer. You just cook.